Privacy Policy

proleneä ("we," "us," or "our") operates the website at prolenea.com. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it. By using our website, you agree to the practices described below.

1. Information We Collect

Information you provide. When you submit the contact form on our website, we collect your name, company name, email address, phone number (optional), and message content. We use this information solely to respond to your inquiry.

Automatically collected information. When you visit our website, our web server may automatically collect standard log data including your IP address, browser type, referring page, pages visited, and the date and time of your visit. This information is used for security monitoring and aggregate traffic analysis only.

Cookies. Our website uses minimal cookies necessary for site functionality (such as session state and security tokens). We do not use advertising cookies or third-party tracking cookies. Our live chat feature (Tawk.to) may set its own cookies subject to Tawk.to's privacy policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested information about our services
• Communicate with you about your account or service agreement (existing customers)
• Monitor and maintain the security and performance of our website
• Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Business Services Data

proleneä is a B2B telecommunications data provider. Our services are provided to carriers and businesses under separate service agreements. Any data processed through our query infrastructure (such as telephone number lookups) is governed by those agreements and applicable telecommunications regulations, not this website privacy policy.

4. Data Retention

Contact form submissions are retained for a reasonable period to support our business relationship with you. Server log data is retained for up to 90 days. You may request deletion of your information at any time by contacting us.

5. Data Security

We implement reasonable technical and organizational measures to protect information collected through this website against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website uses the following third-party services, each subject to their own privacy policies:

• Tawk.to — Live chat functionality
• Google Fonts / CDN libraries — Stylesheet and JavaScript delivery

We are not responsible for the privacy practices of these third parties.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, please contact us at the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

proleneä
Email: info@prolenea.com
Phone: (847) 214-1288
Website: prolenea.com/Contact